Transcription FAQ

Pricing and Services

How much do you charge?
  • Rev charges $1.50 per minute of audio. Timestamps and verbatim are options that cost $0.30 per minute each. Orders placed via receive free timestamps when requested.

  • There is no additional charge for multiple speakers and there is no sales tax. We round up all audio to the nearest whole minute.

How long will it take?

Audio files under 30 minutes long with good quality audio are typically delivered within 12 hours, often much faster. For longer recordings or recordings with poor audio quality, it may take longer. If you have a tight deadline, you may be interested in our Rush service that delivers your files back up to 5x faster. Want an accurate turnaround estimate? Add your files to checkout

Can you rush my order?
  • Yes - for an additional $1.25 per audio minute, all files will be expedited and delivered up to 5x faster.

  • How it works:

    • All files are prioritized for completion and completed by our top transcriptionists.

    • Long files are also split into multiple segments so that our team of transcriptionists can work on it at the same time. We then combine the segments and deliver them to you in a single document.

  • Benefits:

    • Get all of your files back up to 5x faster.

  • Disclaimers:

    • Speaker names may be inconsistent for files over 30 minutes.

Do you provide timestamps?
  • Yes, we offer timestamps every new paragraph as an option when you place your order for an additional charge of $0.30 per minute. Transcript text is synced with audio per word, so you can click on any word and play that point in the audio.

  • After your order is complete, you may set a new start time to match video time codes that begin after [00:00].

  • Timestamps are free when using Rev's API. The API also offers a beginning and ending timestamp on every word when using the JSON format.

Do you have court/medical-trained transcriptionists?

We have transcriptionists from a variety of backgrounds. You can specify the topic when you place your order so agents with experience in that field can work on your files. We are not HIPAA compliant or court-certified.

Why don't you charge more for difficult audio or multiple speakers?
  • We strive to make our customers' lives easier. It is sometimes difficult for you to judge the quality of a recording.

  • Don't worry about it. We'll take care of it all for the same price.

Do you offer a discount for high volume?

Yes, we offer volume discounts for qualifying customers. Contact our sales team to learn more.

Do you have an API?

Yes! Visit our Developer home to learn more and integrate with APIs.

Do you offer transcription services in other languages?

No - we currently only transcribe to and from English.

The Transcription Process

What file formats do you accept?
  • We accept audio and video recordings in MP3, MP4, WMV, AIF, M4A, MOV, AVI, VOB, AMR, WMA, OGG, AAC, and WAV. We also accept links to streaming video and audio files available on the web.

  • We do not currently accept physical media (tapes, CDs, SD cards, etc.). If you have a file in a format other than those listed here, please contact us.

How do I convert my files to something that's manageable (smaller)?

Visit your favorite search engine and type in "Free software convert [file type initial] to [file type final]"

How do I get started?

Just click here to get started. Our online order process takes just minutes to complete.

Who will transcribe my audio?

We use professional transcriptionists to maximize quality. Vetted native English-speaking experts transcribe files 24/7 on our platform.

How do you ensure quality?
  • Rev guarantees a minimum of 99% accuracy.

  • We start with only hiring the best and employ a system of review and quality checks to ensure quality and accuracy.

Where are your transcriptionists located?
  • The majority of our transcriptionists are based in the United States and are native English speakers.

  • For better turnaround times, we do have transcriptionists outside of the United States to work during non-traditional business hours.

In what format will I receive the completed transcription?

Transcripts are available for viewing, sharing, and editing from Rev's free Transcript Editor. Customers can also download transcripts in Microsoft Word, Plain Text, and PDF.

Do you edit filler words (i.e. umm, uhh)?

We edit filler words such as "uhh" and "umm" to best represent the integrity of the recording. However, we do not edit grammatical errors as we only transcribe the audio as is. You may request verbatim transcription as an optional add-on to your order if you prefer to have all filler words included, for an additional fee of $0.50 per minute.

Do you denote different speakers?

Yes - we make reference to each individual speaker and keep the reference consistent throughout the transcript. If the recording has more than four speakers, speakers may be referenced as Male or Female rather than individually numbered.

Can you provide a verbatim transcription that includes filler words?

The default transcript edits out filler words such as "uhh" and "umm" as this is the most popular and easiest to read format for our clients. You may select the verbatim option during checkout if you prefer to have all filler words included, for an additional fee of $0.50 per minute.

Security and Confidentiality

How do you keep information confidential?
  • Rev has a strict customer confidentiality policy. Your files are private and protected from unauthorized access.

  • All of our professionals have signed NDAs and strict confidentiality agreements. Rev professionals only complete work on our secure platform.

How do you protect my files?
  • We encrypt all data - both in transit and where it is stored on our protected AWS servers. Your files are securely stored and transmitted using TLS 1.2 encryption, bank-level security. To deconstruct this jargon, it would take a supercomputer 13.75 billion years to break this encryption and compromise our security.

  • If you'd ever like us to permanently delete your files, just contact us.

How do you protect my payment information?
  • We never store credit card information - we simply pass it securely to our bank for safe-keeping. Rev maintains a PCI certification for payment processing.

  • We work with PayPal to ensure that all payments that go through PayPal are secure and encrypted.

Where can I find more information on Rev's security and privacy policy?

Visit our dedicated Security and Privacy page for more information.

For additional details on our security and privacy programs, contact us.

Will Rev sign a non-disclosure agreement?

Rev has a strict customer confidentiality policy. However, we understand that some customers require additional documentation via a non-disclosure agreement (NDA).